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Billing Policies and Procedures

1. BILLING CYCLES

SpeedConnect bills for services on a calendar month basis, (the 1st through the end of month), for the current month.

2. PAYMENTS

Payment for services is due on the 10th day of each month, unless automatic payment is elected. Automatic payments are processed on the 1st of the month for the current month.

3. BILLING METHODS and FEES

SpeedConnect offers email invoicing and paper invoicing. Fees for each method are as follows:

  • Email Invoicing – Free
  • Paper Invoicing via USPS – $2.00/month

SpeedConnect offers several payment methods. Those methods and the associated fees are as follows:

  • ACH Automatic Payment – Free
  • Credit/Debit Card Automatic Payment – $1.50/month
  • Online Payment – Free (regardless of method)
  • Telephone – $5.00 to make a payment over the phone

Walk-in at Local Office – Free – at the following locations

4. LATE FEES

Customers are assessed a late fee of $15.00 for outstanding balances not paid by the 20th of the month.

5. NON-PAYMENT

Customer accounts with a balance that is more than one month past due may have their service temporarily suspended. Once service is suspended for nonpayment, customers are able to have service reinstated with full payment of the past due balance on the account. For immediate reinstatement of service without SpeedConnect intervention, customers are able to make a payment using the SpeedConnect payment portal. Customers may also use one of the other payment methods offered by SpeedConnect (listed under BILLING METHODS and FEES), but reinstatement could be delayed due to the processing schedule.

Customer accounts with a balance that is more than two months past due may have their service disconnected. Upon disconnection, the customer must contact the office to restore service. Without payment of the full past due balance and other applicable charges, SpeedConnect may schedule a technician to recover equipment owned by SpeedConnect from the customer. Upon disconnect, the customer will be charged for any unrecovered SpeedConnect equipment and early termination fees, when applicable.

6. SERVICE/PAYMENT TERMS

Payments are non-refundable and there are no refunds or credit for partially used service periods. After the initial term of the agreement is over, the customer may cancel the service for a period up to the last day of the service period prior to cancellation. Cancellation will then be effective at the end of that current billing period. Any request for cancellation after the beginning of a service period will be effective at the end of that service period. If possible, service will continue to be provided at the location ordered or, if the customer moves, to their new location, if it is in a SpeedConnect service area (subject to any installation charges). If the customer has prepaid for services for any period of time, the service will be considered paid in full and payment is non-refundable. In the event that any check tendered by the customer is returned for any reason, or any credit/debit card or automatic withdrawal from checking or savings, e-check or check-by-phone is declined, SpeedConnect may assess a fee of $25.00 to the customer.

7. UNRETURNED EQUIPMENT

If SpeedConnect is unable to recover any SpeedConnect-owned equipment when a customer cancels service, is disconnected for non-payment, or for any other reason, the customer will be billed for all such equipment and collection efforts.

8. OUR GUARANTEE

The customer’s bill will be processed and sent during the 30-Day, No-Risk Guarantee period, with the appropriate monthly service charges applied to the account. If the customer is not 100% satisfied within the first 30 calendar days of their activation date, all money paid to SpeedConnect will be refunded once the SpeedConnect-owned equipment is picked up and/or returned to SpeedConnect. If the customer has paid by check or electronic ACH transaction from a checking or savings account, SpeedConnect will issue a refund check. If the customer has paid by credit or debit card, SpeedConnect will issue a refund to the same card. If the customer has outdoor equipment owned by SpeedConnect, a SpeedConnect technician will be scheduled to collect the equipment. If the customer has indoor equipment owned by SpeedConnect, it is the responsibility of the customer to return the equipment to SpeedConnect or one of its authorized dealers. All bills must be paid in full by the due date to avoid late charges during the 30-Day, No-Risk Guarantee period. The No-Risk Guarantee period does not imply 30 days of free service.

9. FEES

  • Late Fees $15.00
  • Reconnection Fee $50.00
  • Telephone Convenience Fee $5.00
  • Early Termination Fee $150.00 or the remainder of your contract balance, whichever is less
  • Transfer of Service $50.00
  • Service Call Fee $50.00
  • Returned Payment Fee $25.00
  • Unrecovered Equipment Charges will vary depending on equipment
  • Money Due at Install Installation/activation fee and work order total

Contact the SpeedConnect Billing Team

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