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Home> Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)

Where can I sign up for SpeedConnect?

Is SpeedConnect as fast as cable or DSL?

Do I need a phone line or cable to get SpeedConnect?

Do I need an antenna on my home?

I tried to get SpeedConnect before but couldn't. Can I get SpeedConnect now?

Is SpeedConnect Wi-Fi?

What is FCC-Licensed and why does it matter?

Is SpeedConnect satellite-based service?

Is SpeedConnect service as reliable as cable, DSL or dial-up?

Can multiple computers be connected at the same time?

Will I receive a monthly invoice?

How can I pay my bill?

Billing Dates?

How do I set up my email accounts?

What is the early termination fee?

Where can I sign up for SpeedConnect?
SpeedConnect has many locations in 8 states to serve you best!
Scroll down to find the location nearest you.

Michigan
SpeedConnect Michigan Office
455 North Main Street
Frankenmuth, MI    48734

Sales: 866-297-2900 option 1
Customer Support: 866-297-2900 option 2
Email: support@speedconnect.com

Check our list of Authorized Agents, here.

You may also call 866-297-2900 option 1.

Iowa
SpeedConnect Iowa Office

555 Highway 965
North Liberty, Iowa 52317

Sales: 866-297-2900 option 1
Email: support@speedconnect.com

 

Nebraska
SpeedConnect Nebraska Office

1015 Central Avenue
Suite C
Kearney, Nebraska 68847
Phone: 308-234-7000

Sales: 866-297-2900 option 1
Email: support@speedconnect.com

 

Idaho
SpeedConnect Idaho Offices

Idaho Falls
1665 N. Woodruff Ave
Idaho Falls, ID 83401
Phone: 208-529-0184

Twin Falls
1162 Blue Lakes Boulevard North
Twin Falls, ID 83301
Phone: 208-734-8169

Sales: 866-297-2900 option 1
Email: support@speedconnect.com

 

Montana
SpeedConnect Montana Offices

Great Falls
528 Smelter Avenue NE
Great Falls, MT 59404
Phone: 406-453-0300

Missoula
2700 Paxson Street
Missoula, MT 59801
Phone: 406-542-5643

Sales: 866-297-2900 option 1
Email: support@speedconnect.com

 

South Dakota
SpeedConnect South Dakota Office

2031 West 41st Street
Sioux Falls, SD 57105
Phone: 605-338-6299

Sales: 866-297-2900 option 1
Email: support@speedconnect.com

 

Texas
SpeedConnect Texas Office

4301 College Hills Boulevard
San Angelo, TX    76904
Phone: 325-655-5795

Sales: 866-297-2900 option 1
Email: support@speedconnect.com

 

SpeedConnect Sales
Email: sales@speedconnect.com

 

Is SpeedConnect as fast as cable or DSL?
Yes, and faster! BROADBAND Internet is the source for home entertainment and 4G is the fastest yet available.

Do I need a phone line or cable to get SpeedConnect?
No. SpeedConnect service does not require a phone line or cable connection.

Do I need an antenna on my home?
Depending on your service area and/or distance from the tower you may require an external antenna. Call SpeedConnect at 866-297-2900 for more details.

I tried to get SpeedConnect before but couldn't. Can I get SpeedConnect now?
SpeedConnect is constantly expanding our coverage area. Check here to see if SpeedConnect is available in your area.

Is SpeedConnect Wi-Fi?
No. SpeedConnect's technology runs over secure FCC-Licensed frequencies. WiFi operates on unlicensed 2.4 Ghz frequencies, which are vulnerable to scanning and packet interception.

What is FCC-Licensed and why does it matter?
SpeedConnect owns FCC-Licensed spectrum. This means we have the exclusive rights to the frequencies we use to transmit our customers’ data. Other wireless companies use public frequencies that are cluttered with traffic and interference. SpeedConnect provides better performance, security and reliability.

Is SpeedConnect satellite-based service?
No. SpeedConnect utilizes existing cellular, water towers, and some roof tops to attach our technology. The antenna, or in some cases the modem, links directly to the technology attached to these structures.

Is SpeedConnect service as reliable as cable, DSL or dial-up?
Yes. SpeedConnect's connection is secure and reliable. SpeedConnect's service is not typically affected by weather.

Can multiple computers be connected at the same time?
Yes. With the use of a router, you can have multiple computers connected to the Internet at the same time.

Will I receive a monthly invoice?
You can receive a monthly bill via email for no charge. Please add billing@speeconnect.com to your email address book to ensure you receive your monthly statement. If you would like a paper bill in the mail there will be a $1.50 monthly statement processing fee. If you choose to use a credit or debit card for auto pay, you will not receive a bill but may view your account history via our website under "My Accounts" located on the right hand side of the page. Billing cycles are billed in advanced.

If you receive a paper bill (Effective September 2013):
All states: The due date is the 10th of each month for current charges

If you receive an email bill (Effective September 2013):
All states: The due date is the 10th of each month for current charges

Auto Payments are processed on the following dates:
Michigan: The 20th of each month
Iowa: The 20th of each month
Nebraska: The 20th of each month
Idaho: The 1st or the 15th of each month
Montana: The 1st or the 15th of each month
South Dakota: The 1st or the 15th of each month

How can I pay my bill?
You can mail a check with your invoice stub. You can pay online with any major credit card or debit card, as well as your checking or savings account. To pay your bill online, you must create a PIN using the instructions found on the "My Accounts" link.

Billing Dates?
If you receive a paper bill (Effective September 2013):
All states: The due date is the 10th of each month for current charges

If you receive an email bill (Effective September 2013):
All states: The due date is the 10th of each month for current charges

Auto Payments are processed on the following dates:
Michigan: The 20th of each month
Iowa: The 20th of each month
Nebraska: The 20th of each month
Idaho: The 1st or the 15th of each month
Montana: The 1st or the 15th of each month
South Dakota: The 1st or the 15th of each month

How do I set up my email accounts?
Call customer support toll free, at 866-297-2900 option 2.

What is the early termination fee?
The early termination fee is $250 or the remainder of your agreement, whichever is less.

 

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